Terms of Service

These terms govern your use of the hiMargot.ai website and, if you hold an individual account, your subscription to Margot, our AI scheduling assistant. Please read them carefully. By using the website or creating an account, you agree to these terms. If you do not agree, do not use the website or the service.

The service is provided by Quartalyst Advisors Ltd, trading as Hi Margot ("we", "us", "our"), a company registered in England and Wales (company number 16538182) with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Contact for anything in these terms: support@hiMargot.ai.

1. What these terms cover, and what they do not

These terms cover (a) anyone visiting or browsing hiMargot.ai, and (b) individual users who subscribe to Margot directly through the platform ("individual accounts").

These terms do not cover firm deployments. Where Margot is deployed by a firm or other organisation under a separate written agreement with us, that agreement (together with its order form and data processing agreement) governs the firm's and its users' use of Margot and prevails over these terms to the extent of any conflict. If you use Margot through an account provisioned by your firm, your use is governed by your firm's agreement with us; sections 2 (website use), 15 (intellectual property) and 20 (general) of these terms also apply to you.

Our Privacy Policy explains how we handle personal data and forms part of these terms.

2. Using the website

You may use hiMargot.ai for lawful purposes only. You must not scrape, crawl or harvest content or data from the site by automated means; probe, scan or test the vulnerability of the site or any related system; misrepresent your identity or affiliation; or use the site to transmit malicious code.

Website content is provided for general information. It is not advice, and while we keep it accurate, we do not warrant that it is complete or current. We may change, suspend or withdraw any part of the website without notice. Links to third-party sites are provided for convenience; we are not responsible for their content.

3. Eligibility and business use

The service is a workplace product for business users. By creating an account you confirm that you are at least 18 years old, that you are entering into these terms in the course of a business, trade or profession and not as a consumer, and that you have authority to bind any business on whose behalf you accept these terms. If, notwithstanding this section, you are found to be a consumer under applicable law, nothing in these terms affects statutory rights that cannot be excluded or restricted.

4. Your account

You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us without delay at support@hiMargot.ai if you suspect unauthorised access. Accounts are personal: one account per user, and you may not share, transfer or resell an account.

5. The service

Margot is a personal AI scheduling assistant. You copy the Margot email address into an email thread and Margot reads the thread, checks connected calendars, proposes times, coordinates with participants, places holds and books, moves or cancels meetings in accordance with your preferences and instructions. Standing preferences are set on the web platform; thread-specific instructions can be given by email.

Margot is scheduling only. Margot does not triage inboxes, draft non-scheduling correspondence or manage tasks. Non-scheduling content in a thread, including instructions addressed to Margot within a thread, is surfaced to you rather than acted on.

We may improve, modify or add features from time to time. During a paid subscription term we will not materially reduce the core scheduling functionality of the service. Features identified as beta, preview or early access are provided for evaluation, may change or be withdrawn at any time, and are excluded from any commitments in these terms about service performance.

6. Connected accounts and authority

To operate, Margot requires connection to your email and calendar through Google or Microsoft OAuth. You warrant that any account you connect is yours or one you are expressly authorised to connect, and that connecting it and permitting Margot to read relevant threads, send emails and manage calendar events does not breach any obligation you owe to an employer or any third party, including your employer's IT and security policies. If you connect a work account, obtaining any permission required from your employer is your responsibility, not ours.

You can disconnect a connected account at any time in the platform or through your Google or Microsoft account settings. Margot cannot operate without at least one connected calendar and email account, so disconnection suspends the service's core function without suspending your payment obligations under section 9.

7. How the automated assistant works, and your responsibilities

Margot acts autonomously within the rules you set. This is the point of the product, and it carries practical consequences you accept by using the service:

• Margot sends emails to meeting participants, proposes and confirms times, books events, reschedules lower-priority events in line with your priority rules, and cancels holds. These actions happen without per-action approval, except where the service is designed to seek your sign-off (for example, material moves of significant events).
• Margot relies on the preferences, priority rules, event tags and instructions you provide, and on inference from thread content. You are responsible for keeping your preferences and rules accurate and for reviewing bookings, invitations and confirmations. Every rule Margot operates under is inspectable by you on the platform.
• AI systems make mistakes. Margot may occasionally misread a request, propose an unsuitable time, book, move or cancel a meeting incorrectly, or fail to act. You must not rely on the service for scheduling where an error would have serious consequences unless you have independently confirmed the arrangements.
• You remain the sender of record for meetings booked from your calendar and are responsible to your own contacts for your meeting arrangements.
• You must ensure that your use of Margot with meeting participants complies with law and with any duty you owe those participants. Emails sent from a Margot address identify the assistant in the footer, and you must not configure or use the service to disguise the fact that an assistant is acting.

8. Acceptable use

You must not, and must not attempt to:

• use the service unlawfully, or to send unsolicited bulk email or otherwise abuse email systems;
• use the service to harass, deceive or impersonate any person;
• connect accounts, calendars or mailboxes you are not authorised to connect;
• interfere with, disrupt or place undue load on the service, or circumvent usage or security controls, including the sender authentication checks Margot performs on inbound email;
• reverse engineer, decompile or extract source code from the service except as permitted by law;
• access the service to build, train or improve a competing product, or use outputs of the service for that purpose;
• resell, sublicense or provide the service to third parties, or operate the service on behalf of anyone other than yourself;
• introduce malicious code, or test or probe the service's security without our prior written consent.

We may investigate suspected violations and may suspend the account concerned under section 12 while we do.

9. Fees and payment

The subscription fee is £30 per month per account, exclusive of VAT and any other applicable taxes, which are payable in addition. Current pricing is shown on the platform at the point of subscription; the price applicable to you is the price you accepted at subscription or renewal.

Fees are billed monthly in advance by [payment method and processor to confirm]. You authorise us to charge your chosen payment method each billing cycle. If a payment fails, we may retry, and if payment remains outstanding fourteen days after the due date we may suspend the service until payment is made. Suspension for non-payment does not shorten the subscription term or reduce the fees due.

Except where these terms expressly provide otherwise or the law requires it, fees are non-refundable and payment obligations are non-cancellable.

We may change the subscription fee with effect from your next renewal by giving you at least 30 days' notice before the renewal date. If you do not accept the new fee, you may cancel with effect from the end of the current term under section 10.

10. Term, renewal and cancellation

Your subscription runs for an initial term of 12 months from the date it starts, billed monthly. It renews automatically for successive 12-month terms unless you cancel through the platform, or we notify you of non-renewal, at least 30 days before the end of the current term.

You may cancel at any time, but cancellation during a term takes effect at the end of that term, and the monthly fees for the remainder of the term remain payable as they fall due. Stopping payment is not cancellation.

We may terminate your subscription without cause on 30 days' written notice, in which case we will refund any fees paid for the period after termination and no further fees fall due.

11. Effect of termination

On expiry or termination for any reason: your right to use the service ends; connected accounts are disconnected; and your data is deleted from our active systems within the timelines in our Privacy Policy. Calendar events Margot has created live in your own calendar and are unaffected. Sections that by their nature should survive termination do so, including accrued payment obligations, sections 13 to 18 and section 20.

12. Suspension

We may suspend your access, or the operation of your agent, immediately and without prior notice where we reasonably believe that: your use breaches section 6, 7 or 8; your account or connected accounts are compromised; continued operation poses a security, deliverability or legal risk to us, to other users or to email recipients, including unusual sending patterns; or suspension is required by law or by a provider whose services we depend on. We will tell you promptly, restore access once the issue is resolved, and where the suspension was not caused by you, extend your paid term by the suspended period. Suspension under this section does not suspend your payment obligations where the suspension was caused by your breach.

13. Warranties and disclaimers

We warrant that the service will be provided with reasonable skill and care. Subject to that, and to the fullest extent permitted by law:

• the service is provided "as available"; we do not warrant that it will be uninterrupted, error-free or secure, or that defects will be corrected;
• we do not warrant that any particular meeting will be proposed, booked, moved or cancelled correctly, on time, or at all;
• the service depends on third-party platforms and providers, including Google, Microsoft, our email and calendar integration provider, hosting providers and large language model providers. We are not responsible for the acts, omissions, outages or API changes of third-party providers, though we will use reasonable efforts to work around them;
• all conditions, warranties and terms implied by statute or common law, including satisfactory quality and fitness for a particular purpose, are excluded.

14. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law. Subject to that:

14.1 Excluded losses

We are not liable, in contract, tort (including negligence), breach of statutory duty or otherwise, for: loss of profits, revenue, business, anticipated savings, opportunity or goodwill; loss or corruption of data (beyond our obligation to handle data as described in the Privacy Policy); or any indirect or consequential loss.

14.2 Scheduling outcomes

Without limiting 14.1, we are not liable for any loss arising from a meeting that is missed, delayed, double-booked, booked at an incorrect time or place, moved, cancelled or not booked, from an email sent or not sent by Margot in the course of scheduling, or from your own preferences, rules, tags or instructions being incomplete, inaccurate or conflicting. Section 7 sets out your responsibility to review arrangements that matter.

14.3 Cap

Our total aggregate liability arising out of or in connection with these terms and the service, however arising, is limited to the fees paid or payable by you for the one month immediately preceding the event giving rise to the claim, or £30 if no fee was payable in that month.

14.4 Your liability to us

You will indemnify us against losses, claims and costs (including reasonable legal fees) arising from your breach of sections 6 (connected accounts and authority) or 8 (acceptable use), or from claims by your employer or by third parties whose accounts or data you connected without authority.

14.5 Claims period

Any claim under these terms must be brought within 12 months of the date you became aware, or ought reasonably to have become aware, of the facts giving rise to it.

15. Intellectual property

We and our licensors own all intellectual property rights in the service, the website, the Margot name and branding, and all software, models, designs and documentation. You receive a personal, non-exclusive, non-transferable right to use the service for your own business scheduling during your subscription, and no other rights.

You retain all rights in your own data, including email content, calendar data, preferences and instructions. You grant us the licence needed to host, process and transmit that data solely to provide and secure the service, as described in the Privacy Policy. We do not use your email content or calendar data to train machine learning models.

If you give us feedback or suggestions, we may use them without restriction or obligation, provided we never identify you publicly without consent.

16. Privacy and data

Our Privacy Policy describes what we collect, how we use it, our sub-processors, retention and your rights, including the specific commitments that apply to Google user data. Where the service processes personal data of meeting participants who correspond with Margot on your threads, you confirm you are entitled to involve an assistant in that correspondence, exactly as you would be with a human assistant.

17. Changes to these terms

We may amend these terms from time to time. For changes that are material and adverse to you, we will give at least 30 days' notice by email or through the platform, and if you do not accept the change you may terminate your subscription with effect from the date the change takes effect, in which case fees for the remainder of the term after that date cease to be payable and any fees prepaid for that period will be refunded. Other changes take effect when posted. Continued use after the effective date constitutes acceptance.

18. Governing law and jurisdiction

These terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

19. Notices

Notices to us must be sent to support@hiMargot.ai or our registered office. Notices to you may be sent to the email address on your account and are deemed received 24 hours after sending. Keep your account email current.

20. General

Entire agreement. These terms, the Privacy Policy and any document expressly incorporated form the entire agreement between us regarding the website and individual accounts, and supersede prior discussions. Each party confirms it has not relied on any statement not set out in these terms.

Assignment. You may not assign or transfer these terms. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, subject to the commitments in the Privacy Policy regarding your data.

Severance. If any provision is found unenforceable, it is severed to the minimum extent necessary and the remainder stands.

Waiver. A failure or delay in enforcing these terms is not a waiver.

Third parties. No one other than you and us has any rights under these terms, and the Contracts (Rights of Third Parties) Act 1999 does not apply.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations.